Reef Check Sea Store Return Policy
All returned items must be in the original packaging or in a mail-safe box or envelope. Reef Check is not responsible for any items that are missing or damaged during return shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well. Reef Check may refuse the refund if the product is not returned with the complete materials and packaging. In the event the merchandise is sold out and unavailable at time of exchange, Reef Check will refund the cost of merchandise to the customer. Please allow up to 10 business days for these transactions to take place.
How to get a RMA number
Return Merchandise Authorization (“RMA”) number is required for all returns:
You must obtain a Return Merchandise Authorization number within our return policy period. Reef Check will not accept returns without a RMA number; materials without one will be sent back at sender’s expense. RMAs are valid for 15 days, within which time the return item must be received by Reef Check.
Returning a Defective Item:
Unless otherwise specified, we gladly accept exchanges on defective products within 30 days of the purchase date. Reef Check will have sole discretion as to the credit methods. We may issue a credit, ship a replacement, or we may repair the item and return it to you.
Returning a Non-Defective Item:
You may return most new, unopened items sold by Reef Check within 30 days from the invoice date for a full refund. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, such as ordering the wrong item and/or change in item preference. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all accessories and user manuals.
Where and how to send my returns?
Our return address is:
13723 Fiji Way Ste B2
Marina del Rey, CA 90292
All returns must be shipped freight, prepaid, and have a tracking number:
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Reef Check.
If you have any other questions related to our return policy, please contact us at firstname.lastname@example.org.
Reef Check Sea Store Shipping Policy
All orders require 1-3 business days of processing time prior to shipping.
Reef Check ships via FedEx and USPS (Priority, Express). Reef Check reserves the right to use FedEx, UPS, USPS, and/or other shipping methods at our discretion. Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. You can estimate shipping costs- place all the desired item(s) in your shopping cart and estimate the shipping cost in your shopping cart before you checkout.
Reef Check processes and ships out packages Monday-Friday, excluding holidays; we are not open to process or deliver any packages during the weekend. Reef Check is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing orders online.
If you receive a damaged package, contact us at 1-310-305-4622. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. Orders shipped via USPS will require 3-5 business days to process. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing. If the package appears to have been tampered with or is simply missing items, please contact us at 1-310-305-4622.
A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, you can go to Fedex.com or USPS.com to track your package.
Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out. If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to us. For further details on refunds, please view our Return Policy.