Reef Check Sea Store Return Policy

All Returned Items must be in the original packaging or in a mail-safe box or envelope. Reef Check is not responsible for any items that are missing or damaged during return shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well. Reef Check may refuse the refund if the product is not returned with the complete materials and packaging. In the event the merchandise is sold out and unavailable at time of exchange, Reef Check will refund the cost of merchandise to the customer. Please allow up to 10 business days for these transactions to take place.

How to get a RMA number
A Return Merchandise Authorization (“RMA”) number is required for all returns:
You must obtain a Return Merchandise Authorization number within our return policy period. Reef Check will not accept returns without a RMA number; materials without one will be sent back at sender's expense. RMAs are valid for 15 days, within which time the return item must be received by Reef Check.

Click here to download the RMA form.

Defective Items
Returning a Defective Item:
Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of the purchase date. Reef Check will have sole discretion as to the credit methods. We may issue a credit, ship a replacement, or we may repair the item and return it to you.

Non-Defective Items
Returning a Non-Defective Item:
You may return most new, unopened items sold by Reef Check within 30 days from the invoice date for a full refund. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, such as ordering the wrong item and/or change in item preference. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories and user manuals.

Where and how to send my returns?
Our return address is:
Reef Check
PO Box 1057
17575 Pacific Coast Highway, Ste B
Pacific Palisades, CA 90272-1057
U.S.A
All returns must be shipped freight, prepaid, and have a tracking number:
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Reef Check.

Contact Us
If you have any other questions related to our return policy, please contact us. For more information, visit our Contact Us page.

All orders require 1-3 business days of processing time prior to shipping.

Reef Check ships via UPS (Ground, 3 Day Select, 2nd Day Air, Overnight) and USPS (Priority, Express). Reef Check reserves the right to use UPS, USPS, and/or other shipping methods at our discretion.

Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. You can estimate shipping costs- place all the desired item(s) in your shopping cart and estimate the shipping cost in your shopping cart before you checkout.

Reef Check processes and ships out packages Monday-Friday, excluding holidays; we are not open to process or deliver any packages during the weekend. Reef Check is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing orders online.

If you receive a damaged package, contact us at 1-310-230-2371. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. Orders shipped via USPS will require 3-5 business days to process. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing. If the package appears to have been tampered with or is simply missing items, please contact us at 1-310-230-2371.

A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, you can go to UPS.com or USPS.com to track your package. For orders shipped via USPS Priority Mail, a tracking number may not be provided.

Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out. If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to us. For further details on refunds, please visit our Return Policy page.

Reef Check is committed to protecting your privacy online to the best of our ability. We do not collect or keep your credit card information in our database.  In order to better provide you with numerous products and services, we collect two forms of information.

This refers to information that does not, by itself, identify you as a specific individual. We gather certain information about you based on where you shop at our web site in several ways. Such information may include the Website's Uniform Resource Locator ("URL") information as well as your Internet Protocol ("IP") address. A URL is the global address of documents and resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route or reroute information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, which allows web servers to locate and to identify your computer. A computer requires an IP address in order for the user to communicate over the Internet.

We collect IP addresses for the purposes of system administration- gathering broad demographic information, enabling ads to be served on our website, reporting Non-Personally Identifiable Information to our advertisers, and monitoring the level of activity on our site. We collect information from visitors from our site, such as the URLs they came from, their IP addresses, domain types (e.g., .com or .org), browser type, country, state, possible telephone area code where their servers are located, the pages viewed by customers during their visits, and any search keywords entered on our site.

When you order from us, we collect personally identifiable information from you. If you order one of our products or any services, we will collect your name, e-mail address, billing address, shipping address, telephone number, product information, payment information, order number, referring URL, IP address and a password. We collect such information in order to fill your order, and also in order to get in contact with you regarding your order and/or to send you promotional materials. Before submitting your order, you will have the opportunity to review the order and make any changes.

Security Measurement: All online transactions at the Reef Check Sea Store feature 128-bit industry-standard SSL encryption held by GoDaddy SSL Authorization Certification Encryption Key. When you enter your private information into the order form, it is transmitted across the Internet in a 128-bit high encrypted (scrambled) form, then decoded when it gets to Reef Check Sea Store (where your information will be kept). When viewing your data, your information has also been protected by a password, store secure key and will be encrypted until gets to us.

Reef Check may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Reef Check fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.